Built for
A focused OPD, billing and records setup for single-doctor clinics and multi-doctor polyclinics, with room to grow into IPD later.
In short
Clinics and polyclinics live and die by the OPD queue. DevOrbital HMS offers department and doctor-wise queues, live consultation case sheets, smart prescriptions and unified billing, with optional lab, pharmacy and token management. You can start with just OPD and billing, then add modules if your clinic expands.
The challenge
With walk-ins, follow-ups and a few appointments mixed together, patients cannot tell their turn and front-desk staff are constantly answering the same question. Doctors lose time to interruptions.
A returning patient arrives without the old slip and the doctor starts from scratch. Illegible prescriptions cause pharmacy queries and, occasionally, mistakes.
Polyclinics with visiting consultants must track consultation fees, procedure charges and doctor-wise settlements. Doing that on paper invites disputes at month end.
Clinics fear an overcomplicated system, but a purely clinic-grade tool can become a constraint once they add a lab, a procedure room or day-care beds.
Recommended systems
Outcomes
Patients see an orderly queue, and staff stop re-explaining who is next. Token management can be added for busy clinics.
The doctor opens a returning patient and sees past case sheets and prescriptions instead of asking the patient to remember.
Consultations and fees are recorded per doctor, which makes revenue sharing and settlement discussions straightforward.
The same platform that runs a one-room clinic can later add a lab, a pharmacy, day-care beds or full IPD without data migration between products.
Rollout
Set up doctors, departments and fee schedules, then run registration, queues and billing from day one.
Move doctors from paper pads to smart prescriptions so history builds up from the first week.
Link in-house investigations and dispensing so everything lands on one patient bill.
Layer in token management, QR-code registration, WhatsApp or SMS reminders and the patient portal as add-ons.
If you open beds, enable IPD, Insurance & TPA and Reports & Analytics on the same platform.
In practice
Illustrative scenario · not a customer story
Three consultants, one busy Saturday
Polyclinic manager
On a busy Saturday the polyclinic has a physician, a paediatrician and a dermatologist consulting at once. The front desk registers patients using inline search so returning patients are found quickly. Each doctor's queue appears on their own screen. Prescriptions are generated from the consultation and printed. At the cash counter, consultation and procedure charges are billed in one step. In the evening the manager filters the day's collection by doctor and payment mode instead of totalling slips by hand. This is an illustrative composite, not a real clinic.
Look first at the OPD flow. A clinic needs fast registration, a visible queue per doctor, a case sheet the doctor can complete during the consultation and a prescription that prints cleanly. The OPD management system is built around exactly these steps, with department and doctor-wise queues and live case sheets.
Next, billing. Most clinics collect at the counter, often by cash, UPI or card, and they need to split fees by doctor. Hospital billing software handles consultations, procedures and discounts with approvals, and its payment-mode splits make end-of-day reconciliation simple.
Finally, think about what you might add. Clinics frequently grow into labs and pharmacies. Because every DevOrbital HMS module runs on its own and connects when added, you do not pay a migration penalty in effort later.
If you have no beds and no plan for them, a lean OPD-and-billing setup may be all you need. If you operate procedure rooms, day-care, observation beds or a lab, you are moving toward hospital workflows such as admission, nursing notes and discharge.
We cover the decision in detail in clinic vs hospital management software. The practical point is that you do not have to choose permanently. A clinic can begin with OPD and billing and later turn on IPD management, the laboratory module or pharmacy on the same platform. If you are already operating a small inpatient facility, see our page for nursing homes.
Most waiting-room friction comes from uncertainty. Patients do not know when they will be seen, and front-desk staff become the human queue display. Token management and QR-code registration are available as add-ons to give patients a number and speed up check-in, while WhatsApp or SMS alerts can keep them informed.
Telemedicine helps with follow-ups that do not need a physical visit. The telemedicine and patient portal add-on lets suitable consultations happen remotely and gives patients access to their records. If you want your clinic to be ready for India's digital health ecosystem, the ABDM integration module is an ABDM-ready add-on.
FAQ
Yes. A single-doctor clinic can run just OPD and billing, then add other modules later. You are not required to adopt departments you do not operate.
Yes. OPD supports department and doctor-wise queues, and reports can be filtered by department and doctor. Doctor fee settlements are configurable in the HRMS module.
The OPD module generates smart prescriptions from the consultation and billing produces itemised bills. Print layouts and branding are configured during onboarding.
Telemedicine is available as an add-on, along with a patient portal and app. Whether it suits your clinic depends on the kinds of consultations you offer.
The platform covers over 40 modules and screens across patient care, diagnostics, pharmacy, finance, HRMS, MRD and reports. A clinic that adds beds, a lab or a pharmacy can switch on those modules rather than change products.
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