Compliance & Access
Let patients book, consult, receive alerts and access their information through add-ons that connect to the same hospital system your staff already use.
In short
Telemedicine and patient portal software lets patients reach a hospital without travelling or queuing: book visits, consult by video, receive alerts and view their details. DevOrbital HMS offers Telemedicine and Patient Portal and App as add-ons, with related add-ons for WhatsApp and SMS alerts, QR-code registration, token management and IVR booking, all connected to the hospital's own patient record.
The problem
Booking depends on someone standing at the counter or calling the front desk, and busy phone lines mean missed or lost appointments.
Many review visits, report discussions and routine follow-ups could happen remotely, yet patients still travel for them.
Appointment reminders, report-ready notices and payment confirmations rely on calls from staff, which are inconsistent and take time.
Without tokens or a queue display, patients crowd the registration and consultation areas and nobody knows how long the wait will be.
How it works
The patient books through the app, portal, QR code or an IVR call.
The slot is recorded in the hospital system and confirmed by alert.
The patient receives a queue token or a video consultation link.
The doctor consults in person or by video and writes notes in the record.
The prescription and any consultation fee are recorded as usual.
Reminders and report notices reach the patient by message.
What's included
Use it on its own — or connected
These add-ons extend DevOrbital HMS rather than replace anything. A clinic can begin with online booking and tokens, and a hospital can add telemedicine for follow-ups. Each add-on reads from and writes to the same OPD, billing and patient records, so there is no second database to reconcile.
Pairs naturally with:
Machine integration
Who it's for
Illustrative scenario · not a customer story
Cutting the morning crush at registration
OPD manager
The OPD manager notices that mornings are crowded because every patient queues to book and register. She enables QR registration at the entrance and token management in each department. Patients scan, register on their phones and receive a token. Follow-up patients now book through the app and get a reminder by message, and a few review visits are done by video. The counters are less crowded, and the doctors' lists start closer to schedule. (Illustrative scenario.)
Telemedicine software lets a doctor consult a patient remotely, usually by video, and record that consultation in the hospital's systems. For a hospital, the value is not the video call itself, which any app can provide, but what surrounds it: scheduling, identification of the patient, notes, prescription, billing and follow-up.
DevOrbital offers Telemedicine as an add-on to the HMS platform. Because it connects to the same patient record as OPD, a tele-consultation is documented like any other visit, so the next doctor sees it in the patient's history.
India's Telemedicine Practice Guidelines were issued in March 2020 by the Ministry of Health and Family Welfare, prepared with the Medical Council of India's Board of Governors and NITI Aayog. They apply to registered medical practitioners and cover areas such as modes of consultation, patient and practitioner identification, consent, record-keeping and prescribing.
Software does not decide what a doctor may or may not do remotely. That remains a clinical and legal matter, and guidance can be updated, so check the current rules with your medical leadership and advisers. What software can do is support good practice: record each consultation in the patient file, keep a trail of who consulted and when, and make prescriptions and fees traceable.
A patient portal and app give patients a way to deal with the hospital on their own terms: book a visit, see their appointments and view information the hospital chooses to share. For the hospital, each self-service booking is one less phone call and one less queue at the counter.
The portal and app work with the same hospital system, so a booking made on a phone appears in the doctor's list without retyping. Hospitals that plan to join ABDM can also pair the portal with the ABDM integration module, which is designed to support ABHA-linked registration and consent-based record sharing. The two together make a patient-centred digital front door.
These smaller add-ons solve different parts of the same problem: patients wasting time before they see a doctor. WhatsApp and SMS alerts reduce missed appointments and cut the number of calls staff make. IVR booking lets patients who prefer the phone book without tying up the front desk. QR-code registration lets them begin registration from their phone, and token management makes the queue orderly and visible.
Each can be adopted independently, and a clinic might start with only tokens and alerts. As more are added, the patient journey becomes smoother from booking to follow-up. For small facilities, our page on clinics and polyclinics shows how these add-ons suit a smaller operation, and the ABDM guide explains how QR-based registration relates to national schemes.
FAQ
They include video consultations, a patient portal and app for booking and viewing information, and related add-ons for WhatsApp and SMS alerts, QR-code registration, token management and IVR booking. Each is an add-on to DevOrbital HMS and can be adopted independently.
Yes. The tele-consultation is documented in the hospital's patient record like any other OPD visit, so notes and prescriptions appear in the patient's history. This means a later in-person doctor can see what happened remotely. Billing for the consultation follows the same OPD route.
Telemedicine is permitted under the Telemedicine Practice Guidelines issued in March 2020 for registered medical practitioners. Rules on what can be done remotely are set by regulators and may be updated, so confirm current requirements with your medical leadership and legal advisers.
Yes, through the IVR booking add-on, which lets patients book by phone without a staff member handling each call. The booking is recorded in the hospital system like any other appointment. IVR call flows are set up with the hospital during onboarding.
No. Each add-on can be adopted separately. Some clinics start with tokens and alerts, others begin with telemedicine for follow-ups, and larger hospitals add the patient portal and app when they want patient self-service. Each connects to the same patient record whenever you add it.
The platform isolates each organisation's data and logs actions in an audit trail. What the hospital chooses to show patients is under its control, and it should follow its own policy and applicable data-protection law, including the DPDP Act. Specific controls are confirmed during onboarding.
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